Simply Wales, formally known as Simply Solutions, is a small Cardiff-based enterprise that specialises in IT and Telecoms, who aim to provide the best and most efficient, cost effective, up to date solutions for your enterprise.(http://simplysolutions.co.uk/index.htm)

As the previous partner opted to take another career path, Peter Morgan, the company director, manages the company single-handed with the occasional help from students.

Upon taking a short work placement in this organisation, it became clear that the lack of organisation with clients was a huge problem as high-priority tasks were pushed aside or neglected.

Furthermore, certain clients were demanding more time from call-outs for very simple or obvious tasks; this of course incurred extra costs for the business as this time could have been better spent elsewhere.

I aim to assess the benefits, and possibly build a prototype, of an information system that supports the Simply Wales??? business administrative tasks to allow Peter Morgan to engage further with the business.