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Digital Transformation Project with SCNDI Ltd


Shiwali Santosh Charjan

09/10/2023

Supervised by Catherine Teehan; Moderated by Matthew J W Morgan

SCNDI ltd is a tech enabled fitted space making furniture company. We are improving our customer service experience from the start by tracking clients throughout the whole process, including when they are finding us online, contacting us, filling in their requirements, (using our forms), participating in our free design consultations, placing product orders, purchasing products, fabricating of our products, logistics of supply chain, delivery of finished products, installation of products to reviews and after sales. We envisage this could be automated by using a QR code system that can be scanned by clients (and us) on mobile phones with updates of the product status.

This project with include some elements from CMT312 coursework including process modelling for business process improvement and the development of a business process automation strategy.


Final Report (09/10/2023) [Zip Archive]

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